If you are unable to locate your Warranty Registration or need to update information on it, please contact us via email.
The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the LG Warranty Web Site constitutes your agreement to all such terms, conditions, and notices.
LG Warranty reserves the right to change the terms, conditions, and notices under which the LG Warranty Web Site is offered. You are responsible for regularly reviewing these terms and conditions.
Unless otherwise specified, the LG Warranty Web Site is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the LG Warranty Web Site.
You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for your own noncommercial use, or to place an order with LG Warranty or to purchase LG Warranty products. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Site, without prior written permission of LG Warranty is strictly prohibited.
Harassment in any manner or form on the Site or any of the LG Warranty Websites, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a LG Warranty employee, host, or representative or other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.
The entire content included in this Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of LG Warranty. The collective work includes works that are licensed to LG Warranty. Copyright 2012. ALL RIGHTS RESERVED.
All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to LG Warranty, or other respective owners that have granted.
LGE Extended Warranties ("LGEW", "us", "we" and "our") is committed to protecting your privacy.
By purchasing or activating a Warranty or using our Site, you consent to the collection, use and disclosure of your personal information in accordance with this policy. If you have any questions about this policy, please contact our Privacy Officer at the address provided below.
We reserve the right to change the terms of this policy at any time. When we make changes, we will revise the date at the top of this policy. If we make any material changes to the policy, we will notify you by posting a notice of such changes on our Site or by sending you an email. We encourage you to review this policy whenever you visit our Site.
"Personal information" means any information that can identify you, either on its own or in combination with other information, but does not include business contact information such as a business title, address or phone number.
When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. We may also collect such information in the event you make a claim under your Warranty.
We use this information to register, maintain and administer your Warranty, including contacting you in regards to your Warranty and assessing and processing claims under your Warranty.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.
All your information is processed and stored in the United States.
We may disclose your personal information to any of our affiliates within the LGEW corporate group to the extent that these affiliates require such personal information and only employees or service providers of these affiliates which require such personal information to perform their duties will have access to it.
As part the underwriting requirements, we disclose your personal information (owner name and address of the equipment) to Dealer Assurance Company for the purpose of maintaining and administering the Warranty and assessing and processing any claims under the Warranty.
LGEW may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to provide data storage, assist in marketing, conduct audits, and so forth.
In the event of any acquisition or sale of LGEW and/or its assets, we may be required to disclose your personal information to a purchasing entity. We may also transfer your personal information in the unlikely event of LGEW’s insolvency, bankruptcy, or receivership. We reserve the right to disclose your personal information if required or permitted to do so by law.
We take the protection of your personal information seriously. We employ a range of safeguards designed to protect personal information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification, including physical, organization and technological measures, commensurate with the sensitivity of your personal information. Our employees have access to your personal information only on a strict need-to-know basis, are trained in the proper handling of such information, and are required to keep such personal information confidential and use it only for the purposes for which it was provided.
Where we use service providers who might have access to your personal information in order to assist us with our business, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any other purpose.
Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
We do not update any personal information we collect from you unless necessary for the purposes for which it was collected or as requested by you. In the event it is necessary to update your personal information for the purposes for which it was collected, we will contact you to provide such updated information. You may also contact us to update your personal information using our contact information in the "How to Contact Us" section below.
Subject to certain exceptions prescribed by applicable law, you have the right to access personal information we hold about you and have it rectified as required and to have any concerns you may have over our policies and practices addressed to the extent reasonable. To access your information, discuss your concerns or learn more about our policies and practices please see our contact information in the "How to Contact Us" section below.
We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. (for example: for the duration of your Warranty contract). Your personal information is securely stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you.
If you would like to know more about our privacy practices, including our use of service providers outside your jurisdiction of residence, or if you would like to exercise certain rights under this policy (including the right to have your personal information deleted), please contact our Privacy Officer at the address below:
LGE Extended Warranties.
2221 Justin Road #119-PMB 151
Flower Mound, TX 75028
Email: [email protected]
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